Shipping & Returns

ORDERING INFORMATION:

Our easy to navigate/use website facilitates online ordering. If for any reason you have issues ordering online, please call us at  (877-632-0867) or email us at support@novisortho.com

PHONE ORDERS

Toll free in the USA @ (877-632-0867)

Our phone lines are open Monday through Friday from 8:00 a.m. to 5:00 p.m. (Eastern time).

Every effort is made for a person to answer the call. If a person does not pick up, leave a message and we will get back to you within 20 minutes.

EMAIL ORDERS

Support@novisortho.com

 

PAYMENT OPTIONS:

All payments are made at the time of purchase through our website, www.novisortho.com. We accept the following major credit cards: Visa, MasterCard, American Express.

 

PRICING AND POLICIES

We are constantly engaging in research to improve the quality and selection of products we offer. Novis Ortho reserves the right to change design or discontinue products at any time, or change prices without prior notice.

Purchaser assumes all risk and liability resulting from the use of these products. In the event of any claimed defect, Novis Ortho’s sole responsibility is limited to the replacement of the material, or at White Oak’s option, issuing credit for the purchase price. White Oak will not be responsible for other claims for incidental and consequential damages. Any and all implied warranties of fitness for any particular purpose or use are waived and excluded.

 

RETURN AND CREDIT POLICY

To help process your return quickly, please note our following policy:

Only unused, unopened packages of 10 are returnable.

A copy of the invoice or invoice number and a description of the problem must accompany all returns.

Products may be returned for credit of the purchase price within 30 days of date of shipment.

At the option of Novis Ortho, certain products returned for credit may be subject to a 20% restocking charge.

All returns must be shipped postage paid and insured:

Novis Ortho 
590 Centerville Rd., #376 
Lancaster, PA 17601

Shortages or errors in shipments must be reported within 7 days of invoice date to issue credit (if applicable).

 

SHIPPING OPTIONS

All orders are shipped FedEx Ground unless requested otherwise. Novis Ortho charges $19.95/shipment. If you need products faster, we do have other shipping options. Below are the options and the pricing:

 

FedEx Ground Service

$19.95/shipment

1-6 business days depending on location.

 

FedEx Overnight Priority

$50.00/shipment

Delivered by 10:30AM next day.

 

FedEx Standard Next Day

$40.00/shipment

Delivered by end of day, next day.

 

FedEx Two Day

$30.00/shipment

Two business days.

 

FedEx Three Day

$20.00/shipment

Three business days.

 

NICKEL WARNING:

A small percentage of the population is known to be allergic to nickel and/or chromium. All of our products are made of stainless steel. Stainless steel contains nickel and chromium. Please advise patient to consult a physician if an allergic reaction occurs.